Suspension, extension, revocation of a tour operator's certificate upon request
The Law on Tourism of the Republic of Lithuania (hereinafter: the „Law on Tourism“) provides, upon the request of a tour operator (equivalent of “tour operator” in the Directive (EU) 2015/2302 is “travel organiser”), the possibility to:
1) suspend the validity of a tour operator‘s certificate (for a period not exceeding 6 months);
2) revoke the certificate of a tour operator;
3) extend the suspension of a tour operator‘s certificate once for 10 working days, when the State Consumer Rights Protection Authority (hereinafter: the “Authority”) has already suspended the validity of a tour operator‘s certificate for 10 working days in violation of the provisions of the Law on Tourism.
The request shall be:
- of a free written form;
- submitted to the Director of the Authority;
- written legibly, signed, stating the name or details of legal entity, place of residence and contact details.
Suspension / revocation of a tour operator’s certificate possible if all obligations for the tourists were enforced and necessary documents are provided.
Suspension for a certificate for up to 6 months possible if the tour operator’s (applicable to legal entity) equity capital status complies with the provisions of the Law on Tourism.
- within 5 working days of the receipt of the documents, the subject gets a confirmation that the documents referred to above have been received and, where appropriate, that the information submitted needs to be corrected.
- the request is examined within 20 working days only after the receipt of all proper documents and information (including those about the compliance with all the obligations to tourists).
- the Authority may grant the request or to make a reasoned decision not to grant the request.
Extension of the suspension of a tour operator’s certificate (when the tour operator’s certificate has already been suspended for 10 working days in breach of the provisions of the Law on Tourism):
- when, for objective reasons, the tour operator cannot, within the 10 working days of suspension, eliminate the circumstances which led to the suspension of the certificate, the Authority may, upon reasoned request by the tour operator, extend the period of suspension of the certificate, but for not more than 10 working days and not more than once.
In order to extend the period of suspension, the tour operator shall indicate in the request the objective reasons and, where appropriate, provide the substantiating documents.
- within 1 working day of receipt of the documents, the subject gets a confirmation that the documents have been received and, where appropriate, that the information submitted needs to be corrected.
- the application is processed within 1 working day since the receipt of all proper documents and information.
- the Authority may grant the request or to make a reasoned decision to refuse to extend the suspension, if the reasons given by the subject (tour operator) are not objective or the tour operator does not provide proper documents substantiating the reality of the application.
- causes and circumstances that depend on the tour operator cannot be considered as objective reasons or unforeseen circumstances.