Consumer application form

A consumer presuming that a seller, service supplier has infringed his rights or lawful interests related to the consumer contract, shall firstly apply in writing to the seller or service supplier and specify his requirements. The seller or service supplier shall consider the consumer’s application free of charge and, if not accepting the consumer’s requirements, shall no later than within 14 days after the receipt of consumer’s requirement present the consumer with a detailed grounded written reply supported by documents.

A consumer who is not satisfied with the reply from the seller or service supplier shall have the right to apply to the State Consumer Rights Protection Authority regarding the same dispute matter, in order to protect his infringed or disputed rights or lawful interests, by filing an application in writing or by electronic means.

A completed and signed application form together with the supporting documents should be sent to the State Consumer Rights Protection Authority by post to the following address Vilniaus str. 25, 01402 Vilnius, to the e-mail address tarnyba@vvtat.lt or by fax (8 5) 279 1466.

An application can also be submitted via the Consumer Rights Information System (CRIS).

A consumer dispute shall be considered and decision on the merits of the dispute shall be made no later than within 90 days from the day when the body for out-of-court settlement of consumer disputes received the documents specified in Article 23(3) of the Law on Consumer Protection of the Republic of Lithuania. If the consumer dispute cannot be examined and decided upon due to the grounded reasons, the body for out-of-court settlement of consumer disputes may extend this term for 30 days at the most. The parties of the dispute shall be informed about such extension of the term.